To Whom It May Concern: ...I was in Elmhurst, I just had an aha moment and stopped into Store 2751. Here I was graciously welcomed. Explained my situation and immediately Christian, Assistant Manager had everything up and running. I now have one phone. What I found most interesting was his technological acumen to make the conversion while at the same time multi-tasking in the help of others who came into the store... Taneasha, Store Manager with such professionalism inquired as to my birthday; entering it into the computer and immediately explained to me the monthly phone rate, features and benefits of a bundled plan with T-Mobile and how I could upgrade my phone as needed. ...The experience from this T-Mobile location is what I expected at my carrier's store, but I feel most certain within 90 days due to this customer driven experience I shall switch. I purchase products for their quality but it is the customer service which ultimately drives my decision. If this is the service as a pre-client, I can hardly wait to experience it in full T-Mobile pink as a client- Mobile Christian and Taneasha definitely excel at putting the t in team and T-Mobile. Thank you for employing and recognizing them for their stellar service.

...When we got to your store the staff there was very friendly. There were very helpful right from start. We talked to most of the staff at some point. The point person for us was Tommy. He was so very helpful though out our visit there... Tommy was very helpful on getting me the correct answers...Us and the Staff had some fun and many laughs while we are there... After this experience if there is something I need and it can be done at the store I will going to your store... Know i will advise friends about your store. Just wanted to give you my feedback about your great staff at this store.. Thank you again

I am a customer who came to your store (2005) this Sunday 10/1/17 looking for assistance with setting up my T Mobile app account. Ms. Karisma ..., your staff member, set me up with my account and proved to be a helpful, knowledgeable and courteous staff member. I am glad to have been served by someone who took the time to walk with me through the set up progress and provide ample details on how to use the service. I am writing to let you know that she is truly an asset to your store.