To Whom It May Concern: ...I was in Elmhurst, I just had an aha moment and stopped
into Store 2751. Here I was graciously welcomed. Explained my situation and immediately
Christian, Assistant Manager had everything up and running. I now have one phone. What I
found most interesting was his technological acumen to make the conversion while at the
same time multi-tasking in the help of others who came into the store... Taneasha, Store
Manager with such professionalism inquired as to my birthday; entering it into the computer
and immediately explained to me the monthly phone rate, features and benefits of a bundled
plan with T-Mobile and how I could upgrade my phone as needed. ...The experience from
this T-Mobile location is what I expected at my carrier's store, but I feel most certain within
90 days due to this customer driven experience I shall switch. I purchase products for their
quality but it is the customer service which ultimately drives my decision. If this is the
service as a pre-client, I can hardly wait to experience it in full T-Mobile pink as a client-
Mobile Christian and Taneasha definitely excel at putting the t in team and T-Mobile.
Thank you for employing and recognizing them for their stellar service.